A SaaS inbox for support email
Answer the whole email, not just the first question.
FewHQ is a hosted inbox for your support address — a web app, not a plugin or a chatbot. It reads each customer message, finds every request in it, and drafts one reply that covers them all. A person reviews, edits and sends; the rare auto-answer is marked and sourced.
One email in, one reply out.
Customers rarely ask one thing at a time. FewHQ keeps their message exactly as written and does the splitting, drafting and chasing around it.
- Every request, found and marked
- Each request is highlighted in the customer's own text, in its own colour. Nothing is rewritten, reordered or summarised away.
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sam@tidewater.studio to support
Hope your week is going OK. I'm writing because our card was charged twice for the October invoice. Could you refund the duplicate?
Also, the CSV export on the Reports page has been timing out since last week.
Last thing, and no rush: do you offer a discount if we switch to annual billing?
- One reply, built from parts
- Every request gets a drafted answer with a confidence score and its sources. Keep, edit or drop a part, then send it all as one email.
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1 You're right, and sorry about that. I've refunded the second charge of €89.00 in full.4 Yes. Annual billing gives you two months free, so 14 seats come to €890 a year.
- Tickets without leaving the reply
- When an answer depends on another team, turn that part into a Linear ticket. The customer gets holding text and the ticket stays internal.
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3 The export timeout is a bug on our side. A fix ships on Thursday, and I'll confirm here the moment it's live.PRD-482Report CSV export times out on ranges over 30 daysIn progressHighCycle 41Waiting on product team. The conversation reopens when the ticket closes.
- Auto-answers you can check
- Simple, high-confidence questions are answered straight away and marked as auto-answered, with the source and whether the customer opened it.
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How do I add a teammate?09:41alex@pinegrove.coResolvedAuto-answeredSent without review at 97% confidence. Opened by the customer at 09:44. Based on the help article “Invite teammates”.
Your customers hate AI support too.
“I HATE AI Support now so much” — a real line of feedback that pushed this page. The big helpdesks now ship AI agents that talk to customers for you, and they are shipping fast. FewHQ takes the other side: the AI reads, highlights, drafts and chases. A person on your team always has the last word.
The big suites
- An AI agent replies to your customers for you
- Per-resolution fees stacked on per-seat pricing
- Channels, workflows and settings built for support departments
FewHQ
- A person sends the replies that matter — auto-answers are marked and sourced
- The AI shows its work: highlights, sources and a confidence score
- Email in, Linear tickets out. That is the whole admin surface
Made for small teams.
Support handled by a handful of people — often founders, or one person covering several products at once. FewHQ gives them a shared queue, prepared drafts and tracked follow-ups, without helpdesk administration.
- Small support teams
- One shared queue for a few agents. No roles, routing rules or admin console to maintain.
- Multi-project companies
- Bootstrapped and juggling several products or client projects? Each mailbox gets its own queue under one login.
- Concierge onboarding
- Send us your FAQ and help center. We seed the answerable set and tune the threshold, so you start answering the same day.
Built for the keyboard.
The queue, the message and the customer sit on one screen, and every action on it has a key.
- JK
- Move through the queue
- 1–9
- Jump to a part of the reply
- E
- Edit the draft
- T
- Turn a part into a ticket
- HS
- Switch highlight and split view
- ⌘↵
- Send the reply